Sunday, 18 December 2011

I Just Want to Sit Down...

Early last November, YoungerSon and The Bride acquired a large dining table and 6 chairs so they gave me their old Sears set. But I needed two more chairs.

So I went to Sears and Lo and Behold! the matching chairs were on sale. Yippee! So I ordered two, and put the cost on my Sears card. Delivery was free to my local UPS Store for me to pick up there.

2 weeks later.... no chairs had appeared.

I called Sears (3 times over the next ten days).... where are my chairs?

Sears: they were shipped but we don't know where they are. We will cancel your first order, credit your Sears card, and reorder, and deliver to the UPS Store.

Me: I've waited nearly a month, can't you deliver to my home, free?

Sears: I have to ask my supervisor about free home delivery, but we could deliver to the UPS Store and give you $30.00 discount.

Me: But I'd rather have home delivery now.

Sears: How about $40.00 discount?

Me: Thanks but I prefer home delivery.

Sears (later, after talking to the supervisor): OK, we can deliver to your home free, we can only deliver on Friday between 7am and 5pm.

They expect me to be waiting for them at home for TEN hours a couple of days before Christmas???? Am I being unreasonable here?

Me: But I have to be away from home most of the day Friday. How about Saturday?

Sears: No deliveries on Saturday.

Me: OK, we'll go back to delivery to the UPS Store with $40.00 discount.

Sears: I will let you know when the chairs can be picked up.

Sears (later): I have cancelled your first order, and credited your Sears card but I can't reorder as your Sears card has been deactivated.

Me: WHAT???? WHY?

Sears: We need more information.

Me: But you had enough information when I bought the first two chairs.

Sears: Not my problem, talk to the Chase Credit Card Company.

So I called Chase and told them the story, but the answer (from a lovely polite girl who plays the guitar and sings, so she told me) was still they need more information.

Me: I can provide that information over the phone.

Very polite Chase rep: I'm sorry, you have to go to a Sears store and provide the information in person.

GRRRR...... can you believe this? Do you think I'll ever get to sit on those chairs? I'll keep you posted.

UPDATE Monday 19 December: I went to our local Sears Catalogue Store today to update this infernal information that they need.... and it's CLOSED on Mondays!!


  1. I thought that kind of thing only happened over here! Good luck and hope you get your chairs eventually.

  2. LOL! Prolly why you were given the sears dining set in the first place

  3. Your round dining table and chairs are so lovely. I hope you get your chairs eventually and can sit down with your new family!
    Merry Christmas and Happy New year!

  4. Oh My Lordy!! So "MERCURY RETROGRADE", my dear....This is exactly the kind of thing that happens during a 'M Retrograde';....I will pray that it FINALLY gets straightened out!!! It is Soooo Exasperating!
    I don't think you are being unreasonable---SEARS IS!!!!

  5. boo to sears. when i worked in market research in iowa, a lot of our business was with hotels. and the hardest part of the whole thing was convincing the hotels that THEIR RULES were not important at all to people who wanted to stay at their place. hotel guests did not want to hear "that's not my job" or "sorry, that's the hotel's policy." sears should learn that, too.

  6. Things things can drive a body up the wall, but they're kind of funny when they're happening to someone else. Sometimes, ya just gotta shake your head at the way the world works ... or doesn't.

  7. Ugh. Stuff like that is so maddening. Best of luck!

  8. Make sure you print this out and give it to the appropriate people at the appropriate time! HA! And yes, OOLOTH is right: Mercury Retrograde! I didn't know anyone else knew about it. :)

  9. I hope you get the chairs before Easter. :))

  10. I feel your anger! Across the board, customers are being treated with contempt and there's nothing we can do about it - apart from not buy anything. I ordered Christmas cards from Marks and Spencer, money taken, delivery date given - then after a couple of weeks they tell me that the cards aren't available! What?! My sister sent two parcels of gifts for my daughter's birthday three weeks ago. Yes, they are nowhere to be seen. Grrrrrrrrrr!

  11. I understand how it frustrated you. But calm down and relax to have a cup of tea at that beautiful round dining table. Wish you all the best with chairs.


  12. Yikes!! That's not the customer service that Sears used to be known for. the theme was the customer is always right.
    I do hope you get those blooming chairs before next year!

  13. grrrrr! that's so frustrating!


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