Early last November, YoungerSon and The Bride acquired a large dining table and 6 chairs so they gave me their old Sears set. But I needed two more chairs.
So I went to Sears and Lo and Behold! the matching chairs were on sale. Yippee! So I ordered two, and put the cost on my Sears card. Delivery was free to my local UPS Store for me to pick up there.
2 weeks later.... no chairs had appeared.
I called Sears (3 times over the next ten days).... where are my chairs?
Sears: they were shipped but we don't know where they are. We will cancel your first order, credit your Sears card, and reorder, and deliver to the UPS Store.
Me: I've waited nearly a month, can't you deliver to my home, free?
Sears: I have to ask my supervisor about free home delivery, but we could deliver to the UPS Store and give you $30.00 discount.
Me: But I'd rather have home delivery now.
Sears: How about $40.00 discount?
Me: Thanks but I prefer home delivery.
Sears (later, after talking to the supervisor): OK, we can deliver to your home free, we can only deliver on Friday between 7am and 5pm.
They expect me to be waiting for them at home for TEN hours a couple of days before Christmas???? Am I being unreasonable here?
Me: But I have to be away from home most of the day Friday. How about Saturday?
Sears: No deliveries on Saturday.
Me: OK, we'll go back to delivery to the UPS Store with $40.00 discount.
Sears: I will let you know when the chairs can be picked up.
Sears (later): I have cancelled your first order, and credited your Sears card but I can't reorder as your Sears card has been deactivated.
Me: WHAT???? WHY?
Sears: We need more information.
Me: But you had enough information when I bought the first two chairs.
Sears: Not my problem, talk to the Chase Credit Card Company.
So I called Chase and told them the story, but the answer (from a lovely polite girl who plays the guitar and sings, so she told me) was still they need more information.
Me: I can provide that information over the phone.
Very polite Chase rep: I'm sorry, you have to go to a Sears store and provide the information in person.
GRRRR...... can you believe this? Do you think I'll ever get to sit on those chairs? I'll keep you posted.
UPDATE Monday 19 December: I went to our local Sears Catalogue Store today to update this infernal information that they need.... and it's CLOSED on Mondays!!